Landscaping Waterloo Service Terms and Conditions

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Waterloo to domestic and commercial customers. They are designed to create a clear understanding of the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to all works. By making a booking, you agree that these terms will govern the relationship between you and the service provider for the duration of the project.

For the purposes of these terms, the word customer means the person, business, landlord, managing agent, or authorised representative requesting the service. The word services includes any agreed landscaping work, maintenance, installation, clearance, planting, turfing, soft landscaping, or related activity. References to our or we mean the landscaping contractor delivering the service. These terms apply whether the work is carried out on a one-off basis or as part of an ongoing arrangement.

No variation to these terms shall be binding unless confirmed in writing. Any quotation, estimate, schedule, or proposal issued before or after booking forms part of the service arrangement only to the extent that it is consistent with these terms. If there is any conflict, these terms will take priority unless we expressly agree otherwise in writing.

1. Booking Process

A booking is created when a customer makes a request and we confirm acceptance of that request. Acceptance may be given by written confirmation, invoice issuance, email, or other recorded communication. A booking does not become binding until it has been accepted by us, and we reserve the right to decline any request where the work falls outside our scope, cannot be scheduled safely, or cannot be delivered on reasonable terms.

Before work begins, we may request details such as site access information, photographs, measurements, material preferences, any known hazards, and the nature of the desired landscaping work. Accurate information is important because quotations and timing depend on the condition of the site and the scope described. If the information provided is incomplete, inaccurate, or later changes materially, we may revise the quotation, extend the schedule, or suspend the work until the issue is resolved.

The customer is responsible for ensuring that permission has been obtained for the work where needed, including consent from landlords, freeholders, management companies, neighbours, or any other relevant third party. We are entitled to assume that the person placing the order has authority to do so. If a lack of authority causes delay, cancellation, or extra cost, the customer will remain responsible for those costs.

2. Quotations, Changes, and Scheduling

Any quotation provided by Landscaping Waterloo is usually based on the scope and information available at the time of issue. Unless stated otherwise, quotations remain valid for the period stated in the quotation, or if no period is stated, for a reasonable time only. Price variations may occur if the site condition differs from what was described, if the customer requests additional work, if access conditions change, or if materials become unavailable or significantly more expensive.

We may suggest a proposed start date or project window, but dates are estimates unless we expressly confirm them as fixed. Weather conditions, supply issues, site access restrictions, equipment failure, staff illness, or circumstances beyond our control may affect scheduling. While we will use reasonable efforts to keep to agreed timings, Landscaping Waterloo shall not be liable for delays arising from such causes. If a delay occurs, we will aim to rebook the work within a reasonable time.

Where the service involves recurring maintenance or repeated visits, the customer agrees that the timetable may be adjusted in line with seasonal needs, weather, and operational capacity. Any temporary rescheduling will not be treated as a breach of contract provided we act reasonably and communicate changes where practicable.

3. Payments

Unless otherwise agreed, payment terms will be set out on the quotation or invoice. We may require a deposit before booking or before ordering materials. Deposits are normally non-refundable except where required by law or where we cancel the work without fault on your part. Remaining balances must be paid by the date stated on the invoice, which may be upon completion, on a staged basis, or within a specified number of days from invoice issue.

Payments must be made in full without deduction, set-off, or withholding unless required by law. If the customer disputes any part of an invoice, they must notify us promptly and pay the undisputed amount by the due date. Any unpaid amounts may attract interest and recovery costs to the extent permitted under applicable law. We also reserve the right to pause further work, withhold materials, or suspend future visits until overdue payments are settled.

For larger landscaping projects, we may issue stage payments linked to progress, material delivery, or completion of defined phases. Stage payments are payable once invoiced and are not dependent on the final completion of the entire project unless expressly stated otherwise. Title to any materials supplied by us may remain with us until payment is received in full, where lawful to do so.

4. Cancellations and Postponements

The customer may request a cancellation or postponement, but such requests must be made as early as possible. If notice is given within a reasonable period before the scheduled start, we may agree to rearrange the work rather than cancel it. However, where we have already ordered materials, reserved labour, or incurred administration or transport costs, these may be charged to the customer.

If the customer cancels after work has started, or fails to provide access when the team arrives, we may charge for time spent, labour, materials already purchased, disposal costs, and any non-recoverable expenses. If a project is postponed because the site is not ready or because access is denied, we may apply a rescheduling charge where appropriate. Repeated postponements may require the booking to be re-quoted.

We reserve the right to cancel or suspend a booking if the site is unsafe, if essential information has been withheld, if payment terms are breached, if severe weather makes the work impractical, or if circumstances beyond our control prevent performance. In such cases, we will use reasonable efforts to contact the customer and agree a revised arrangement. Any refund or credit will be limited to sums paid for work not yet carried out, after deduction of lawful costs already incurred.

5. Customer Responsibilities

The customer must ensure that the work area is reasonably accessible and that any pets, children, fragile items, vehicles, or obstacles are removed from the working zone where necessary. Utilities, drains, underground services, irrigation lines, cables, and hidden structures should be disclosed where known. If these are not disclosed and damage occurs as a result, the customer may be responsible for the consequences.

Where plant, soil, turf, paving, timber, or other materials are to be supplied by the customer, those materials must be suitable for the intended purpose and available on time. We do not accept responsibility for defects in customer-supplied materials, and delays caused by missing or unsuitable items may affect completion dates and costs. The customer must also ensure that all site boundaries, ownership limits, and work instructions are accurate.

The customer should inspect the work promptly on completion or, where the service is ongoing, at reasonable intervals. Any concerns should be raised as soon as possible so that we may assess and, if necessary, address them. Use of the site after completion may be treated as acceptance of the work carried out, subject always to statutory rights that cannot be excluded.

6. Liability and Limitations

We will carry out the services with reasonable care and skill. However, landscaping work often involves natural materials, living plants, changing weather, and ground conditions that can affect outcomes. We do not guarantee that every plant will survive, that lawns will establish in all conditions, or that natural materials will remain unchanged over time. Maintenance, watering, and appropriate aftercare may be necessary and are the customer’s responsibility unless included in the service agreement.

To the fullest extent permitted by law, Landscaping Waterloo shall not be liable for indirect or consequential loss, loss of profit, loss of enjoyment, or business interruption arising from the services. Our total liability for any claim relating to a booking shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where liability cannot lawfully be limited. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that may not be excluded under UK law.

We are not liable for damage caused by hidden defects, pre-existing site conditions, structural movement, defective drainage, unknown utilities, subsidence, severe weather, third-party interference, or any event outside our reasonable control. Where we identify a risk during the works, we may stop or alter the work to protect people, property, or equipment. Any resulting change in scope may be charged fairly and communicated as soon as practical.

7. Waste, Green Waste, and Environmental Compliance

Landscaping projects often generate green waste, soil, rubble, packaging, timber, turf offcuts, and other materials. Unless otherwise agreed, we may collect and remove waste arising from the works. Any waste uplift, disposal charge, or skip cost will be set out in the quotation or invoiced separately. The customer must not ask us to remove materials that are hazardous, prohibited, or not part of the agreed landscaping activity unless we have expressly accepted them in advance.

We will handle waste in accordance with applicable UK waste regulations and environmental requirements. Where required, waste will be transferred only to authorised facilities or handled by appropriately licensed carriers. The customer agrees not to request unlawful disposal, fly-tipping, or any practice that would breach waste duties. If the customer requires proof of disposal or associated records, we may provide this where available and where lawfully permitted.

If waste is generated by pre-existing site conditions, previous contractors, or unidentified materials, we may suspend work until the issue is assessed. Additional disposal costs may apply if the waste is heavier, more extensive, or more difficult to handle than reasonably anticipated. Soil contamination, asbestos, chemical residues, and similar hazardous materials are excluded unless specifically agreed in writing and managed under the correct legal process.

8. Materials, Plants, and Workmanship

Where we supply materials, reasonable variations in colour, size, texture, growth pattern, and finish may occur, especially with natural products such as stone, timber, turf, and plants. Such variations are not normally defects. Plants are living products and are therefore subject to seasonal conditions, aftercare, and environmental stress. The customer acknowledges that landscaping is not always uniform and that natural ageing is part of the service outcome.

Any workmanship warranty, if offered, will apply only to the specific work stated in writing and only for the period stated there. It will not cover misuse, accidental damage, failure to maintain the work, alterations made by others, normal wear and tear, or issues caused by weather and ground movement. If a defect is attributable to our workmanship and is reported within the applicable period, we may choose to repair, replace, or revisit the affected element as our remedy.

We may use subcontractors, suppliers, or specialist trades where appropriate. Where this happens, we remain responsible for managing the service as agreed, but we are not liable for delays or shortages caused by third-party failures beyond our reasonable control, provided we have acted with due care in selecting and supervising them.

9. Termination and Suspension

We may suspend or terminate the service arrangement immediately if the customer fails to pay, refuses reasonable access, behaves abusively, demands unsafe work, or otherwise materially breaches these terms. Suspension may also occur where continuing the work would create a safety issue or legal risk. In such cases, all sums due for work already completed will remain payable.

If either party ends a longer-term maintenance arrangement, notice requirements will be those stated in the booking confirmation or, if none are stated, a reasonable notice period will apply. Termination will not affect rights that arose before termination, including the right to payment for work carried out and the right to recover costs incurred lawfully before the arrangement ended.

Any clause intended to survive completion, cancellation, or termination, including liability, payment, waste handling, and governing law, shall remain in force to the extent needed to give effect to these terms.

10. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.

Nothing in these terms affects statutory rights available to consumers under UK law. If any mandatory legal obligation applies to a particular booking, that obligation will take precedence over these terms to the extent required. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms as the basis for the service arrangement.